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Terms of order realization
Last updated:
28.07.2009r.
GENERAL INFORMATION
  1. Products, technical data and prices given in publications of Centrum Klima S.A.are presented solely for information purposes. They are subject to change without prior notice, among other things because of product development, and they should not be treatd as binding for Centrum Klima S.A. The company does not assume responsibility for possible mistakes or inaccuracies that might appear in its publications.
  2. Presented products are not part of our offer according to commercial law regulations. Prices do not contain VAT. Centrum Klima S.A. reserves the right to change the prices without the necessity of prior notice.
  3. All unmarked dimensions in the publications of Centrum Klima S.A. are given in mm, unless indicated otherwise.
  4. By placing an order with Centrum Klima S.A., the Procurer confirms that they are familiar with and accepts the TERMS OF ORDER PROCESSING given below.

ORDERS
  1. Orders are accepted only in written form. They may be sent via fax, electronic mail or ordinary mail. Just in case, the Procurer should make certain that the order has reached Centrum Klima S.A. in ligible form.
  2. The Ordering party should clearly invoke the number of a valid sales offer or a current promotion, in order to obtain proper discounts for the prices included in the price list.
  3. If the Ordering party is late with payments, Centrum Klima S.A. reserves the right to not reject another order or change payment terms before settling outstanding payments.
  4. The goods purchased by the Ordering party remains the property of Centrum Klima S.A., until the moment of settling the full payment for those goods.
  5. Possible cancellation of an order requires written form. Centrum Klima S.A. reserves the right to charge the Ordering party with expenses for the goods imported/manufactured specially to the Client's order.
  6. Goods are only sold in bulk packages. Centrum Klima S.A. may round the quantity order by customer up to the nearest bulk package volume. When such round up is expressly excluded by customer, we may charge the cost of re-packaging.
  7. All returns and failure to collect ordered goods are subject to Centrum Klima SA approval and according to separately agreed terms. In case of non-standard products, consent of the manufacturer (supplier) is required. All returns and non-collections are subject to a standard 20% handling fee.
  8. If advanced payment is due while placing the order it will not be returned once the client backs out from the order or fails on picking up the goods.

PRICES
  1. In the price list are given catalogue prices of Centrum Klima S.A. products and catalogue prices of exemplary products of individual manufacturers, whose article are distributed by the company.
  2. The prices given in the Centrum Klima S.A. price list are catalogue net prices and do not include VAT.
  3. Centrum Klima S.A. reserves the right to possible change of prices, without a separate notice.
  4. The prices in the price list apply to wholesale (whole-packaging) purchases. Confectioning of goods into quantities smaller than those given in the packaging means sale at catalogue price rised by 20%.
  5. Fort the goods priced in foreign currency (EUR, USD), price on the final invoice will be calculated according to National Banks average interest rate on the date the final invoice was drawn up.

TERMS OF PAYMENT
  1. Payments for purchased products can be made in one of the manners below:
    - cash on reception of the goods,
    - prepayment on the indicated account of Centrum Klima S.A.,
    - deferred payment transfer, according to individually agreed terms of payment.
  2. In the case of orders that are not stored or manufactured exclusively for the order of the Client, the Procurer is obliged to pay an advance payment, the amount of which is settled with Centrum Klima S.A. individually for every order. Order execution date is counted from the date on which the advance payment is transferred to the account of Centrum Klima S.A.
  3. Companies beginning cooperation with Centrum Klima S.A. are obliged to make min. three paid purchases, to the amount of min. 200 PLN each, in order to be eligible for deferred payments. In order to obtain deferred payments and determine the credit limit, it is also necessary to submit the basic business documents of the Ordering party (TIN, REGON, KRS/Business Activity Transcript).
  4. All transactions with deferred payment are insured in an insurance company. Depending on the amount of credit limit, the insurance company may ask the Ordering party for additional financial documents required for insuring the payment. Lack of those documents or lack of confirmation of proper credit capability may result in lowering of credit limit or a prohibition of transaction with deferred payment. Centrum Klima S.A. has no ability to intervene in independent assessment of credit capability issued by an insurance company.
  5. Centrum Klima S.A. reserves the right to change the terms of payment and decrease the credit limit in case of the Ordering party being late with payment or receiving from the insurer appropriate information pertaining to the Ordering party.
  6. It is necessary for Clients with deferred payments to supply a list of employees authorised to make purchases and colect goods. The list should include the first and last name of an employee together with ID number. Transactions with deferred payment will not be executed through employees not present on the list.
  7. Centrum Klima S.A. does not assume liability for any losses that might be incurred by the Client in the case of transactions thus concluded with the Client's employees that are present on a current list of persons authorised for conducting purchases.

DELIVERY OF GOODS
  1. The Ordering party may select from the following modes of delivery of products:
    - Personal receipt from warehouses of Centrum Klima S.A.:
         WARSZAWA ul. Instalatorów 7B, open Mon-Fri 8 a.m.-4 p.m.;
         PIASTÓW ul. Noakowskiego 4, open Mon-Fri 8 a.m.-4 p.m., Sat. 8 a.m.-2 p.m.
    - Delivery through a shipping company at the recipient's expense. The recipient has the right to order any shipping company.
    - Transport shipments acc. to flat-rate costs, to any location in Poland, on terms specified by Centrum Klima S.A. (see Terms of Delivery).
  2. The only document that entitles to collect the goods from the warehouse is an original copy of WZ (receipt from warehouse) document with a signature of the Dealer that issued it. An invoice is not a basis for giving out the goods.
  3. Personal receipt of the goods by the Client should be conducted within 14 days from teh date of making out of the WZ dosument. After that date the client may be charged with the expenses of storing the product. After 180 days or stocktaking of the warehouse, the WZ document expires.
  4. In the case of personal receipt of products from the warehouses of Centrum Klima S.A., the Clientis obliged to verify the quantity and consistency of the goods given out with the WZ storage document. Signing the WZ document by the Client means confirmation of consistency of the quantity and quality of the goods received.
  5. The Client is obliged to sign the WZ document legibly with their first and last name.
  6. Due to a great number of goods being sold, there is no possibility of examining complaints concerning the quantity of the goods given out, as well as their external characteristics, after reception of the goods from the warehouse and signing the WZ document. We kindly encourage our clients to closely examine the quantity and external characteristics of products before signing the WZ document.
  7. Centrum Klima S.A. is not responsible for any damage that may occur due to improper transport or mechanical damage that occurred after receipt of goods and signing the WZ document.
  8. In case of sending the goods through a shipment company, the Client should conduct the verification of quantity and consistency of the goods with the invoice received at the time of shipment of the products by the courier. In that case, any discrepancies should be submitted in written form within 3 working days from the time of shipment of the goods by the shipment company. Not submitting of discrepancies with the invoice received and WZ within the above period means the consistency of the shipment with the document.
  9. Complaints on quantity or features of traded goods should be sent within 3 working days Otherwise such claims will not be allowed.
  10. Courier shipments are executed 'Ex Works'. Centrum Klima S.A. will do its best for the goods sent to be properly packed, but does not assume liability in the case of destroying of ordered products that occurred during transport by a shipping company. In case the Client, during receipt of goods from the shipping company, should discover interference/damage of the packaging or goods, they are obliged to make a "Damage report" in the courier's presence, on the basis of which complaint can be lodged with the shipping company.
  11. Delivery payment is collected by the shipping company at shipment's delivery. At the client's request, delivery costs may be added to the invoice.
  12. Transport shipments that are conducted with a Centrum Klima S.A. vehicle, are subject to the same rules as receipt of goods from the warehouse. The driver every time has the WZ document, on the basis of which the consistency of the shipment should be checked in terms of quantity and quality of th shipment.
  13. In case of delivery of goods with a Centrum Klima S.A. vehicle, Centrum Klima S.A. is responsible for any damage caused to the goods during transport.

PROOF OF PURCHASE
  1. Centrum Klima S.A. makes out VAT invoices for the products purchased.
  2. The ordernig party is obliged to provide current data for the invoice at the time of placing an order.
  3. In the case of personal receipt, the Client receives the goods together with the original copy of the invoice. In the case of shipment through a shipping company, the invoice is sent with the shipment. At the request of the Ordering party, the invoice can be mailed to an address indicated.
  4. Correcting invoices must be signed legibly with the first and last name by an authorised employee of the Client. The lack of possibility to obtain a signature will cause a refusal to make out a correcting invoice.

COMPLAINTS AND WARRANTIES
  1. All products offered by Centrum Klima S.A. have a warranty of the distributor/importer, that is Centrum Klima S.A., or a specific manufacturer. The warranty includes hidden faults of the product. The warranty does not include faults that occurred due to wrong storage, warehousing or transport of products.
  2. If the product has a Warranty Card, the basis to examine the warranty is a Warranty Card filled out by the assembling company with the proof of purchase from Centrum Klima S.A. The client/installer is obliged to download Warranty Card forms from the website www.centrumklima.pl or ask an employee of the Sales Department for a printout. A Warranty Card should be filled out by the company that assembled the device, no later than at the moment of transfering the installation to the invstor. In the case when the product does not have a Warranty Card, the basis for examining a complaint is a supplied filled-out Complaint Form together with the proof of purchase. Centrum Klima S.A. reserves the maximum time of examining warranties of 14 days.
  3. Any complaints and warranty applications are accepted only in written form. In the case of devices that have a Warranty Card, applications are accepted on special Warranty Card, Warranty Order, etc. forms. In the case of products that do not have a Warranty Card, applications are accepted on the Complaint Form. All of the above-mentioned documents are available on the website www.centrumklima.pl or in the Sales Department.
  4. All products included in a complaint must be supplied to the address of Centrum Klima S.A. or the proper manufacturer at the client's expense. Centrum Klima S.A. does not cover any costs of transport, disassembly, internal transport related to the supplying of the product being complained about.
  5. In the case of products packed in a collective packaging, Centrum Klima S.A. reserves the right to examine complaints only referring to products that are in complete packaging.
  6. In case of quality complaint Centrum Klima SA holds the right to replace complained goods prior to making any other arrangements including making a correction invoice
  7. Before sending back a faulty product, the terms and manner of sending the package should be discussed with Centrum Klima S.A. The company reserves the right to refuse to accept a delivery that was not agreed prior to sending.
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